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Lend Me Your Ears

May 25, 2013 permalink

A boy in Hamilton CCAS care is hard of hearing, so he was fitted with a hearing aid. But when the boy went home for a visit with his mother, they kept the hearing aid behind. The boy is not allowed to hear mom.

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Ann Haskett

OK. Today my children came for our overnight, anyway the driver asked if he could talk to me — said sure — he told me my child is very upset and has been crying because they made him take his hearing aids out for our visit. I can backtrack a bit, earlier in this month he was fitted, which I wasn't told when, just that they were putting molds in his ears, and that I would be going to the June appt. for his permanent aids and to show how to properly care for them. OK, my understanding was this was when he was getting them. However this is not the case, he was made to take them out cause I can't properly care for them. So each visit before this date he is going to have to take them out. My child isn't able to verbalize that well but was extremely upset and with good reason as he had said that he couldn't hear anymore. I know he can but now he knows how much better he can with them. Even this driver said, I'm no expert but this is wrong on so many levels. I've called the worker involved but is there anyone else? This is just unacceptable. All I said was there had to be other alternatives other than making him suffer.

Source: Facebook, Stop the CAS ...

Addendum: CAS apologizes a week later.

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Ann Haskett Well I'm sure to thank everyone for this and I thought I would post and say we got a huge apology and my child will never go without his aids again. I am extremely happy with the way things worked out and all the advice I received in this matter. Big hugs!


It was certainly nice hearing they made the mistake for a change, the worker must have apologized a dozen times on the phone..


Yes I did record, and an even better feeling knowing my child will be happier, and thanks!

Source: Facebook, Stop the CAS ...

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